Frequently Asked Questions (FAQ)

1. What is your refund policy?
We offer refunds for eligible items returned within 7 days of delivery. To qualify for a refund, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Please note that custom-made items or sale products are non-refundable. Once your return is received and inspected, we will process the refund to your original method of payment within 5-7 business days.

2. What are your delivery options?
We offer both domestic and international delivery services.

• Domestic Delivery: Orders within India are typically delivered within 3-5 business days.
• International Delivery: International orders may take 7-14 business days, depending on customs and the destination.

3. How much does shipping cost?

• Domestic Shipping: Enjoy free shipping within India on orders over ₹2000. For orders below this amount, a flat rate of ₹100 applies.
• International Shipping: Shipping rates vary by destination and will be calculated at checkout. Any customs duties or taxes applicable in the destination country will be the customer’s responsibility.

4. Can I track my order?
Yes, once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our shipping partner’s website.

5. What is your return policy?
We accept returns on eligible products within 7 days of delivery. Items must be in their original condition, unused, and in the original packaging. Custom orders and items on sale cannot be returned.
To initiate a return, please contact our customer service team at [Your Contact Information] for instructions.

6. How do I make a payment?
We accept various payment methods for your convenience, including:

• Credit and Debit Cards (Visa, MasterCard, etc.)
• Net Banking
• UPI
• Cash on Delivery (for select locations)
• PayPal (for international orders)

All payments are processed securely, and your information is protected.

7. How long will it take for my order to be processed?
We aim to process all orders within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. Once your order is dispatched, you will receive an email with tracking information.

8. What should I do if my order is delayed?
If your order is delayed beyond the expected delivery time, please contact our customer service team. We will do our best to resolve the issue and keep you updated on the status of your order.

9. Do you ship internationally?
Yes, we ship globally! Delivery times may vary based on the destination and customs processing. Please note that customs duties and taxes, if applicable, are the responsibility of the customer.

10. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery. We will assist you in returning the item and provide a replacement or refund as needed.

11. Can I cancel my order?
You can cancel your order within 24 hours of placing it by contacting our customer service team. Once the order has been processed and shipped, cancellation is not possible, and you will need to initiate a return instead.

12. How can I contact customer support?
For any further questions or concerns, feel free to reach out to our customer support team at:

• Email: info@thigazhboutique.com